Refund policy

Return & Refund Policy

Last Updated: October 8, 2026

At MAUPawz, we want you and your pets to be happy with every purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be in its original packaging, with any included accessories.
Include a receipt or proof of purchase.

How to Request a Return

To start a return, please email us at support@maupawz.com with your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide instructions on how and where to return your item.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping Costs

Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, MAUPawz will cover the necessary return shipping costs or provide another appropriate resolution at no additional cost to you.

Change-of-mind returns: If you wish to return an eligible item because you changed your mind or no longer need it, you will be responsible for the return shipping costs.

We will provide return instructions and explain any applicable charges before you send your item back.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@maupawz.com

Please include your order number, a description of the issue, and photos if available.

We will review the issue and work with you to arrange an appropriate replacement, refund, or other resolution.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns, including:

Opened or used pet hygiene products.
Used grooming or cleaning products.
Perishable pet products.
Personalized or custom-made items.

Items marked as final sale or otherwise excluded from returns will be identified where applicable.

These exclusions do not limit any rights customers may have under applicable law regarding defective, damaged, or incorrectly supplied products.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different item, please request a return of the original eligible product. Once your return has been approved, you may place a new order.

If your item arrived damaged, defective, or incorrect, please contact us so we can help resolve the issue.