Shipping Policy

Last Updated: October 8, 2026

Welcome to MAUPawz!

At MAUPawz, we are committed to providing a convenient and reliable shopping experience for you and your furry friends. Please review our shipping policy before placing an order.

1. Shipping Destinations

We offer shipping within the United States and to select international destinations.

Shipping availability may vary depending on the destination and product. Available shipping options will be displayed at checkout.

2. Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on your delivery location, selected shipping method, and any promotional offers available at the time of purchase.

3. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing times may vary depending on product availability and order volume.

4. Estimated Delivery Times

United States: Standard delivery is estimated to take 7–15 business days after dispatch.

International Orders: Delivery times vary depending on the destination, shipping carrier, customs clearance, and product availability.

All delivery times are estimates and are not guaranteed.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow time for tracking updates to appear in the carrier's system.

6. Multiple Shipments

Orders containing multiple items may arrive in separate packages due to different fulfillment locations or product availability.

Tracking details may be provided separately for each shipment.

7. International Customs and Duties

International orders may be subject to import duties, customs fees, and local taxes imposed by the destination country.

Unless otherwise stated at checkout, any applicable charges not collected during purchase are the customer's responsibility.

Customs processing may also affect delivery times.

8. Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing an order.

If you notice an error, contact us as soon as possible at support@maupawz.com

We will do our best to assist you, but address changes cannot be guaranteed after an order has been processed or shipped.

9. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact our customer support team.

Include your order number and a description of the issue. Photos may be requested for damaged products.

We will investigate and work toward an appropriate resolution.

10. Returns and Refunds

We offer a 30-day return policy for eligible products.

Please review our Return & Refund Policy for information about returns, refunds, and return shipping costs.

11. Changes to This Policy

MAUPawz may update shipping methods, rates, and delivery estimates for future orders.

The shipping terms presented at checkout will apply to your purchase.

12. Contact Us

For questions about shipping, tracking, or delivery, please contact:

MAUPawz Customer Support

Email:  support@maupawz.com

Website: https://maupawz.com

Thank you for shopping with MAUPawz. We're happy to be part of your pet's everyday life!